Our policy lasts 14 days. In this time we will be more than willing to refund/exchange depending on the situation and your personal needs. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging where applicable.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition - is damaged or missing parts for reasons not due to our error
If the worst happens and your item develops a fault, please contact us on 0161 491 3222 or email us at firstname.lastname@example.org. All items are covered by 6 months warranty in line with the consumer rights act 2015.
A refund, repair or exchange will be offered depending on the situation and/or preference, upon the return of the goods. Please note, the warranty is not extended when items are replaced or repaired.
Faults caused by neglect, accident, misuse or normal wear and tear are not covered. We reserve the right to inspect the product to verify the fault. The fault must be declared within the 6 month period. After this initial 6 months, it would be then down to the user to prove that the fault is a manufacturing issue.
Please check with us for the length of manufactures warranty as some products may be covered for an extended period.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
To return your product, you should mail your product to: Birch Garden Centre, 2 Councillor Lane, Cheadle, Stockport, SK8 2BY. Please ensure you include your full address, order ID and a detailed reason for the return of the product(s.)
You will be responsible for paying for your own shipping costs for returning an item if it is unwanted. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We cant guarantee that we will receive your returned item.
We understand some items such as furniture sets and sheds/garden rooms are too large to ship back yourselves. In this case please contact us immediately so we can advise and if necessary arrange a collection. You will be told the cost of this beforehand and the amount will be removed from the balance of the refund due.
If the product is faulty, please contact us to arrange the return shipment. The costs will be covered by ourselves for appropriate cases. Contact must be made before the item is returned. Any shipping costs paid prior to contact with ourselves is not retrievable.
This does not affect your statutory rights.